Return Policy

Return Policy

At Simply Luxe Beauty Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer an easy return process. Please review our return policy below for full details.

Return Eligibility

You may return items within 7 days of receiving your order, provided the following conditions are met:

  • The item is unused, undamaged, and in its original packaging.
  • The item is not part of a non-returnable category (e.g., opened personal care products or custom items).
  • The return request is made within 7 days of the delivery date.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at Nawafsaadmalik.123@gmail.com or call us at +966 59 169 0336 to notify us of your return request. Include your order number and the reason for the return.
  2. Return Authorization: Once your return is approved, we will provide you with a return authorization and shipping instructions.
  3. Ship the Item: Carefully package the item and ship it back to the address provided by our customer service team. You are responsible for the cost of return shipping unless the item is defective or an error was made on our part.

Return Shipping Costs

  • Domestic Orders: The customer is responsible for the cost of return shipping unless the product is defective or the return is due to an error on our part.
  • International Orders: Return shipping fees for international orders are the responsibility of the customer.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed to your original method of payment. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the item and place a new order for the replacement product.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at Nawafsaadmalik.123@gmail.com or +966 59 169 0336. We will assist you with a return and provide a replacement or refund.

Non-Returnable Items

The following items are non-returnable:

  • Opened or used health and beauty products.
  • Custom or personalized items.
  • Gift cards.

Contact Us

If you have any questions or concerns about our return policy, please don’t hesitate to reach out to us. We are here to help!

Thank you for shopping with Simply Luxe Beauty Store. We want your experience to be smooth and enjoyable!

This return policy is clear and covers various scenarios to ensure both you and your customers are on the same page. Let me know if you need further changes!